As with any service business, at KCMG our sole focus is to make our client or customer’s life easier. While there may be only one way to perform a task, there are a million ways to work with the customer. Find a way to work with the customer that makes their life easier. Speak simply, explain thoroughly, listen fully, respond promptly, and break the standard workflow when needed. If we don’t make our client’s lives easier, then we are not doing our job.